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• Cooperative Reference Service Policy Manuals - Guidelines to help libraries create cooperative agreements to share reference services between institutions.
• Guidelines for Behavioral Performance of Reference and Information Services Professionals - Criteria list to be used to evaluate the reference skills of library staff.
• Guidelines for Medical, Legal, and Business Responses - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
• Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
• Minnesota Opportunities for Reference Excellence - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
• Project Wombat - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
• Sites for Reference Sources - Collection of links that library staff would find useful in conducting reference work.

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